Return & Refund Policy

Return & Exchange Policy

  • All products sold are non-refundable and non-exchangeable except for manufacturer defects.
  • Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.
  • Please allow 21 working days from the day you return your product for your request to be processed. You will be contacted once your return is completed.
  • In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
  • Baby Parenting Hub Sdn Bhd reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
  • If you have any questions on our return policy, please contact Customer Service at (Monday to Friday: 10am - 7pm, excluding Public Holidays). Please provide your contact details, invoice number and reason for return. 

Please return to the following address:
Baby Parenting Hub Sdn Bhd
117, Jalan Mutiara Emas 2A, Taman Mount Austin
81100 Johor Bahru, Johor.

Tel: +607 289 1239

Please contact us at or +6012 229 0019 if you have any questions or doubts.